​Introduction

m3win (“we”, “us”, or “our”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you use our online casino services (including slot games and live casino games) in Malaysia. We adhere to Malaysia’s Personal Data Protection Act 2010 (PDPA) and other applicable laws, ensuring that your personal information is handled securely and lawfully. By registering an account or using m3win’s services, you agree to the collection and use of your information as outlined in this Privacy Policy.

Personal Data We Collect

We only collect personal data that is necessary for providing our services and conducting our business. This may include:

• Identification Information: Full name (as used for your account registration and verification).

• Contact Information: Phone number (for account verification, transactions, and customer support).

• Financial Information: Bank account details (such as bank name and account number) for processing deposits and withdrawals.

• Usage Data: When you use our website or mobile applications, we may automatically collect certain information such as your IP address, device type, browser type, and usage logs. This data helps us secure the platform and improve user experience (for example, by remembering your preferences or detecting suspicious activities).

• Cookies and Similar Technologies: We use cookies and similar tracking technologies to enhance your experience on our site (e.g., keeping you logged in, remembering settings) and to gather analytic information about how users navigate and use our services. You have control over cookies through your browser settings, but disabling cookies may affect some functionality of our site.

We do not collect sensitive personal data such as your NRIC/passport numbers or credit card numbers directly on our site. All payment transactions are handled via secure third-party gateways (see “Third-Party Payment Processors” below). We limit our data collection to what you voluntarily provide and what is needed to fulfill the purposes described in this policy.

How We Use Your Personal Data

m3win uses your personal data only for legitimate business purposes and as permitted by law. The purposes for which we process your data include:

• Providing and Maintaining Services: To create and manage your user account, verify your identity during registration and login, and enable you to play slot and live casino games on our platform.

• Processing Transactions: To facilitate deposits, withdrawals, and other payment transactions. For example, your bank account information is used to credit your winnings or process a withdrawal request, and your contact details are used to confirm transaction details.

• Customer Support and Communications: To communicate with you regarding your account or any inquiries. We may use your phone number (or other contact info you provided) to send important account notifications, one-time passwords (OTPs), transaction alerts, or respond to support requests.

• Promotional Communications (with Consent): To send you promotions, bonus offers, newsletters, or other marketing materials related to our casino services if you have consented to receive them. You can opt-out of marketing communications at any time by contacting us or using the unsubscribe mechanism provided (see “Your Rights and Choices” below).

• Security and Fraud Prevention: To monitor accounts and user activities for potential fraudulent behavior, money laundering, collusion, underage gambling, or cheating. Personal data helps us detect and prevent misuse of our platform (such as verifying that deposits and withdrawals are made by the rightful account owner).

• Legal Compliance: To comply with legal and regulatory requirements. We may use or disclose your data to fulfill our obligations under applicable laws (for example, keeping transaction records for anti-money laundering purposes, or conducting age verification to enforce the legal gambling age). If required, we will also use your information to enforce our Terms & Conditions or to protect our rights, property, and safety or those of our users and third parties.

We will not use your personal data for any purpose other than the purposes described above without first obtaining your consent, unless otherwise required or permitted by law.

Third-Party Payment Processors

For processing deposits (and certain withdrawals), m3win uses reputable third-party payment gateways and payment service providers. When you make a deposit on our platform, you may be redirected to, or interact with, a secure payment gateway which will collect your payment details (such as credit card information or online banking credentials). Important points regarding third-party payment processing:

• Data Handling by Payment Gateway: The payment details you provide (for example, when entering your online banking information or card details) are processed directly by the third-party payment provider. m3win does not store your sensitive financial information (like credit card numbers or banking passwords) on our servers. The payment gateway will handle that information in accordance with their own privacy policies and security standards.

• Shared Information: We may share necessary personal data with the payment processor to complete the transaction, such as your m3win account ID, registered name, or the amount to be charged or paid. This is solely for transaction fulfillment and fraud screening.

• Security: All third-party payment processors we engage are PCI-DSS compliant or follow equivalent security practices, meaning your payment data is encrypted and handled securely. We take care to partner with trusted providers to safeguard your financial information.

• Liability: While we strive to use only secure and reliable payment services, m3win is not responsible for the privacy practices or errors of third-party payment processors beyond our control. We recommend you review the privacy policy of the payment provider when you are redirected for a transaction. However, if you encounter any issue with a deposit or withdrawal transaction, you can contact our customer support, and we will coordinate to the best of our ability with the payment provider to resolve the matter.

Disclosure of Your Information

m3win treats your personal information with confidentiality. We do not sell, rent, or trade your personal data to any third parties for their own marketing or commercial purposes. We will only share your data with third parties in the following circumstances:

• Service Providers: We may disclose required information to service providers who perform services on our behalf to help run our business. This includes payment processors (discussed above), data hosting providers, technology support, analytics services, or communication delivery services. These partners are contractually bound to protect your data and use it only for the purposes of providing services to m3win.

• Game Providers: As a verified game agent, m3win offers games from third-party game providers (such as Playtech, Joker123, Mega888, 918kiss, Live22, and others). In general, gameplay is integrated on our platform, and your personal info is not directly shared with these game vendors except as needed for providing the game service (for instance, to record your wagers and outcomes in their systems). Any sharing is limited to what is necessary for gameplay and prize fulfillment, and these providers are also required to keep your information confidential.

• Legal Requirements: We may disclose your personal data if required to do so by law or in response to valid requests by public authorities. For example, if we receive a lawful court order or request from law enforcement or a government regulator (such as in an investigation of unlawful activities), we will comply by providing the requested information. We may also share information in order to enforce our Terms & Conditions or protect the rights, property, or safety of m3win, our users, or others (this could include sharing data with fraud prevention agencies, financial institutions, or relevant authorities).

• Business Transfers: If m3win undergoes a business transition such as a merger, acquisition by another company, or sale of all or part of its assets, your personal data might be among the assets transferred. In such cases, we will ensure the new owner continues to be bound by this Privacy Policy or a policy with similar protections for your data, and we will notify users if their data is subject to a new Privacy Policy.

In all cases where we share your data with third parties, we only share the minimum information necessary and ensure that appropriate safeguards and contractual measures are in place to protect your personal data.

Data Security

We understand the importance of keeping your personal information secure. m3win implements robust security measures to safeguard the data you entrust to us against loss, misuse, unauthorized access, disclosure, or alteration. These measures include:

• Encryption: Our website and mobile applications employ SSL/TLS encryption technology to ensure that data transmitted between you and us (such as personal details or login credentials) is encrypted in transit and cannot be easily intercepted by third parties.

• Secure Storage: Personal data provided to us is stored on secure servers that are protected by firewalls and other industry-standard security technologies. We restrict access to these servers and databases to authorized personnel only.

• Access Controls: Within m3win, employees and agents can access personal data strictly on a need-to-know basis. Staff who handle personal data are trained on confidentiality and data protection principles. We have internal policies in place to prevent unauthorized sharing or misuse of customer information.

• Payment Security: As noted, we do not store sensitive payment details on our systems. Our third-party payment providers handle financial data using high security standards (e.g., PCI-DSS compliance for card processing) to add an extra layer of protection for your financial transactions.

• Account Security: Your m3win account is password-protected. We urge you to choose a strong, unique password and keep it confidential. Do not share your login credentials with anyone. m3win will never ask you for your password via phone or email. If you suspect that your account has been compromised (for example, you notice unauthorized activity), please notify us immediately so we can help secure your account.

• Monitoring and Testing: We regularly monitor our systems for potential vulnerabilities and attacks. We also periodically review and update our security practices to address new threats or changes in technology. In the unfortunate event of a data breach that affects your personal data, we will notify you and the relevant authorities as required by law and work to mitigate any potential harm.

While we strive to protect your personal data with these measures, please understand that no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee absolute security. However, we continuously update and improve our security protocols to meet or exceed industry best practices.

Data Retention

We will retain your personal data for as long as your account is active or as needed to provide you with our services. In general:

• Active Accounts: If you are an active customer, we retain your personal information to maintain your account and facilitate your play (so you don’t have to re-register every time) and to comply with our legal and contractual obligations regarding record-keeping (for example, transaction histories).

• Account Closure: If you choose to close your m3win account or if your account is terminated by us in accordance with our Terms & Conditions, we will retain your data for a period that is reasonably necessary for purposes such as settling any outstanding balances, resolving disputes, enforcing our Terms, or complying with legal requirements. After this period, we will securely delete or anonymize your personal data.

• Legal Obligations: In certain cases, we may be required by law to retain specific information for a set period of time. For example, financial transaction records might be kept for several years for anti-money laundering compliance or tax regulations. We will not delete or anonymize such data until the end of the mandated retention period.

• Marketing Opt-Out: If you have opted out of receiving marketing communications, we will maintain your contact information on a suppression list indefinitely (or as required by law) to ensure we honor your opt-out request in the future.

When personal data is no longer necessary for the purposes for which it was collected, and we are not legally required to retain it, we will remove it from our systems or anonymize it so that you can no longer be identified from it.

Your Rights and Choices

As a user of m3win in Malaysia, you have certain rights regarding your personal data under the PDPA and other applicable laws. We are committed to upholding these rights. Your rights and choices include:

• Access and Correction: You have the right to request access to the personal data we hold about you and to request correction of any inaccurate or outdated information. For example, if you believe we have an incorrect phone number or bank detail, you can contact us to update it. Some information can also be reviewed and edited by you directly in your account profile.

• Withdrawal of Consent: Where we rely on your consent to process personal data (such as for receiving promotional messages), you have the right to withdraw that consent at any time. For instance, you can opt out of marketing SMS or calls by contacting our support and revoking your consent. Please note that if you withdraw consent for processing that is necessary to provide our services (e.g., use of your data for account management or transactions), we might have to limit or close your account, since we cannot provide the service without that data. We will inform you if such a situation occurs.

• Deletion (Right to Erasure): You may request that we delete your personal data. We will honor such requests to the extent possible; however, due to legal and security obligations, we might need to retain certain information (as outlined in the Data Retention section above). Any data that is not required to be retained will be deleted or anonymized upon your request.

• Object or Restrict Processing: You have the right to object to or request that we restrict certain processing of your data. For example, you can object to processing for direct marketing, or request we temporarily restrict processing if you contest the accuracy of your data or have a pending objection.

• Accountability and Transparency: You have the right to ask about our data protection practices. We strive to be transparent about how we handle your data. If you have questions or require more detail about aspects of our Privacy Policy, we will provide clear answers.

To exercise any of your rights, please contact us using the contact information provided in the Contact Us section below. We may need to verify your identity (for your security) before fulfilling certain requests, especially for access or deletion. We will respond to your requests within a reasonable timeframe and in accordance with applicable law. Note that some rights may be subject to exceptions under the PDPA – for example, we might refuse a request for access if it unreasonably interferes with another person’s privacy or if it pertains to legal investigations. If we refuse a request, we will explain the reasons (to the extent allowed).

Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from anyone under 18 years old. As stated in our Terms & Conditions, users must be at least 18 to register and play on m3win. If we become aware that a minor has provided us with personal information, we will take steps to terminate that account and delete such information promptly. Parents or guardians who discover that a minor has an account with us should contact us immediately so we can take appropriate action. (Please refer to the Eligibility section of our Terms & Conditions for more details on our age restrictions and verification process.)

Changes to this Privacy Policy

m3win may update or revise this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. When we make material changes, we will post the updated policy on our website and update the “Last Updated” date at the bottom of this policy. In certain cases, we may also notify you via email or via an in-site notification of major changes. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our services after any changes to this Privacy Policy signifies your acceptance of those changes.

Contact Us

If you have any questions about this Privacy Policy, or wish to exercise your rights or raise a concern regarding your personal data, please contact us at:

Email: support@m3win.com
Customer Support: You can reach out to our 24/7 customer support through the official m3win website or mobile app (live chat or contact form).

Our support team will be happy to assist you with any privacy-related inquiries or issues. We value your privacy and will address your requests and concerns as promptly and transparently as possible.

Last Updated: April 20, 2025